Give Your Smile a Makeover

Privacy Policy

Please contact us with any questions

Oakley Dental Practice values your privacy and want to be clear about the data we collect, how we use it and your rights to control that information. We’ve made these updates to our Privacy policy to reflect the high standards established by the General Data Protection Regulation (GDPR), which comes into effect on the 25th May 2018.

What personal data do we hold?

  • Personal information: DOB, address, email, home/mobile number
  • Medical History
  • Past and current dental condition
  • Radiographs and clinical photographs 
  • Information about treatment plans and its cost
  • Notes of conversations or incidents that might occur for which a record needs to be kept
  • Records of past or current referrals and any correspondence with the other health care professionals
  • Records of consent to treatment
  • Denplan for Simplyhealth Professionals plan details

What personal data do we hold?

We need to keep comprehensive and accurate personal data about patients to provide you with safe and appropriate dental care. We will ask you bi-annually to update your medical history and contact details.

Retaining information

We will retain your dental records while you are a practice patient and after you cease to be a patient for at least 11 years, or for children until the age of 25, whichever is the longer.

Security of information

Personal data about you is held in the practice’s computer system and/or in a locked manual filing system. The information is only accessible to authorised team members. Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

To provide proper and safe dental care we may need to disclose personal information about you to:

  • Private dental schemes of which you are a member (e.g. Denplan for Simply health Professionals)
  • Other health professionals caring for you
  • Agents and Third parties as required by law

Disclosure will take place on a “need-to-know” basis. Only those individuals/organisations who need to know to provide care for you will be given the information.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.


Access to records

You have the right of access to the data we hold about you and to receive a copy. Parents may access their child’s records if this is in the child’s best interests and not contrary to a competent child’s wishes. Formal applications for access must be in writing to the practice.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object; however, this may affect our ability to provide you with dental care.
You have the right to withdraw your consent at any time, however this will not be retrospective.

If you have any questions about this Code of Practice, please do not hesitate to speak with a member of staff.